Refund & Cancellation Policy

Who this policy is from

This policy is issued by Tee It Up Golf League Ltd (company number 17334245), trading as Tee It Up. All payments are taken in GBP and appear on your statement as TEE IT UP.

Your 14-day cancellation right

Where the Consumer Contracts Regulations apply, you may cancel within 14 days of purchase and receive a refund. If you asked us to begin supplying the service during that period, we may deduct a proportionate amount for what has already been supplied. Business customers, including venues buying Founder Club membership, are not automatically covered by this right, but the terms below still apply.

Founder Club / Founder Venue membership — £299.00

• A one-off payment of £299.00 for the 2027 season. It does not renew automatically.
• Cancel in writing to hello@tee-it-up.co.uk within 14 days of payment and before your fixture schedule is finalised, and you receive a full refund.
• Cancel before the fixture schedule is finalised but after 14 days, and we refund the fee less reasonable costs already incurred on your behalf.
• Once fixtures are scheduled and equipment, dates and opponents have been committed, the fee is ordinarily non-refundable unless we agree otherwise or the law requires otherwise.
• If we cancel your membership before the season for reasons not caused by you, or the league cannot reasonably proceed, we refund the fee in full or offer an equivalent alternative.

Weekly team entries

Team entry fees are refunded in full if the fixture is cancelled or postponed by us and you cannot attend the rearranged date. Withdrawals made more than 48 hours before a fixture are refunded in full; later withdrawals are at the administrator's discretion, because the slot and equipment are already committed.

TEE IT UP+ membership

Cancel within 14 days of purchase for a full refund, provided no member-only benefit has been used. After that, the membership runs to the end of its paid term and is not refundable, but it will not renew if you cancel.

How to request a refund

Email hello@tee-it-up.co.uk with the payment date, the amount and your venue or player name. We acknowledge requests within 3 working days. Approved refunds are returned to the original payment card, normally within 5 to 10 working days of approval.

Problems with a payment

If you believe you have been charged incorrectly or twice, contact hello@tee-it-up.co.uk before raising a chargeback and we will investigate and correct it promptly.